Owner.com - Customer Onboarding Specialist, Mexico
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Requirements
• Ability to effectively manage multiple accounts, all at various stages of the onboarding journey. • Growth mindset: you are a lifelong learner and committed to professional growth and development • Solutions-oriented and can identify issues and take appropriate action/ownership. • You thrive while working in a fast-paced environment where change is common • Strong English fluency: Reading, writing, and verbal communication skills. (C1/C2 preferred) • It’s a plus if you’ve worked in the restaurant industry at least 1 year
Responsibilities
• Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence • Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team. • Work on projects and initiatives that improve our internal processes • Impact the Owner platform design by providing relevant product feedback to our engineering team • Partner and collaborate successfully with cross-functional teams
Benefits
• As a Customer Onboarding Specialist you will be the first to welcome a newly-signed partner to the Owner platform. Strong communication skills are a must to ensure alignment on expectations so that the restaurant has the highest quality mobile app and website launch, as soon as possible. Strong organizational skills are also vital because you’ll be balancing a portfolio of partners, all in different stages of the onboarding journey. • The estimated annual base salary range for this role is the local equivalent of $27,000 - $30,000 USD, plus comprehensive health coverage, unlimited PTO - plus extra fun perks! • 🚩 Notice - Employment Scams • Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. • We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.
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