SiteMinder - Director, Customer Onboarding Success - APAC
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Requirements
• Extensive experience leading customer-facing teams in a SaaS or high-growth technology environment • Proven success operating at a senior leadership level, managing leaders of teams rather than just individual contributors • Strong commercial mindset with a track record of driving measurable customer and business outcomes • Exceptional leadership and communication skills, with the ability to influence across senior stakeholders and global teams • Strong ability to communicate effectively across multiple markets, with experience navigating different cultures and market dynamics • Analytical strength with a data-driven approach to performance management and continuous improvement • Experience scaling teams, processes, or customer operations in fast-moving environments • Willingness to travel regionally as required
Responsibilities
• Own and scale the regional onboarding function, ensuring consistent, high-quality execution across multiple teams • Lead, coach, and develop Team Leaders to build a high-performing, accountable, and customer-obsessed culture • Drive regional performance against key metrics including activation, time-to-value, early life retention, and customer satisfaction • Set the strategic direction for onboarding, continuously improving processes, tooling, and operating rhythm • Partner cross-functionally with Sales, Product, Support, and Customer Success to ensure seamless customer handoffs and feedback loops • Translate customer insights into actionable improvements that influence product, process, and experience design • Analyse performance trends and present insights to senior leadership to inform strategic decisions
Benefits
• Equity packages for you to be a part of the SiteMinder journey • Hybrid working model (in-office & from home) • Mental health and well-being initiatives • Generous parental (including secondary) leave policy • Paid birthday, study and volunteering leave every year • Sponsored social clubs, team events, and celebrations • Employee Resource Groups (ERG) to help you connect and get involved • Investment in your personal growth offering training for your advancement • Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. • When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
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