deliveroo - Customer Intelligence Manager

• Driving Strategic Insight • Lead research to inform critical decisions • Shape thinking on market entry, growth levers (MAU, frequency, selection, affordability), and customer segments • Turn ambiguous problems into clear research programmes and actionable direction • Building a Global View of the Customer • Synthesise signals across markets (UK, UAE, Europe) to identify patterns and differences • Connect local insights into a cohesive global narrative • Move beyond “what” is happening to explain “why” • Evolving How We Do Research • Deploy AI and agentic workflows to increase speed and consistency • Create a centralised, machine-readable understanding of our customers • Enable continuous, compounding insight across markets • Influencing Decisions • Partner with senior S&O stakeholders • Bring clarity to complex problems and frame decisions effectively • Communicate insight in a way that drives action • We’re Looking For • Strategic Thinking - Frames problems clearly and links insight to decisions • Research Depth - Strong qualitative and/or mixed-method experience with a focus on impact • Systems Thinking - Connects signals across markets, data, and behaviours • Technical Curiosity - Applies AI and new tools to improve how work gets done • Communication - Delivers clear, concise narratives that influence senior stakeholders • Ownership - Identifies opportunities, defines scope, and drives work independently • Turn fragmented signals into clear direction • Ground decisions in customer understanding • Identify what will drive growth across markets