GitLab - CX Resource & Staffing Manager, APJ
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Requirements
• Demonstrated experience in professional services operations, resource management, workforce planning, or delivery operations, with a track record of supporting services delivery teams. • Strong analytical skills, including forecasting, scenario modeling, and translating pipeline signals into actionable capacity and staffing insights. • Experience with professional services automation (PSA) platforms such as Kantata (formerly Mavenlink), Certinia, OpenAir, or similar tools, or the demonstrated ability to learn new systems quickly and drive strong data quality and process adoption. • Working knowledge of services economics, including utilization, capacity planning, and the drivers that impact delivery performance and margin. • Proven stakeholder management skills and the ability to build trusted partnerships with regional delivery leaders by communicating clearly, setting expectations, and resolving resourcing conflicts with transparent prioritization. • Comfort presenting recommendations and reporting out on utilization, allocations, risks, and trends to leadership in a structured, data-driven way. • Ability to thrive in an all-remote, asynchronous environment as a self-directed "manager of one," collaborating effectively across time zones and teams. • Fluency in English (written and spoken); additional language skills relevant to APJ markets are helpful. • The CX Engineering Resource Management Center of Excellence is a cross-functional team focused on helping GitLab's Professional Services and Education Services delivery teams scale customer outcomes through strong resource planning, forecasting, and operational rigor. You'll join a fully remote, globally distributed group that works asynchronously with regional delivery leaders, Finance, Sales Operations, and partner teams to turn pipeline signals into clear capacity plans and staffing decisions. • In this role, you'll be the first dedicated resource management professional for the APJ region, with ownership of regional allocation and capacity strategy while contributing to global frameworks and best practices. We're currently focused on building consistent resource request and allocation workflows, improving utilization visibility through weekly and monthly reporting, strengthening forecast accuracy over a 6 to 12 month horizon, and creating the workforce intelligence (skills inventory and gap analysis) needed to invest in the right capabilities across APJ. • How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines:
Responsibilities
• Own resource allocation for Professional Services and Education Services delivery teams across APJ, matching team members to engagements based on skills, timing, and customer priorities. • Monitor real-time utilization and allocation health, proactively identifying over-allocation, under-allocation, and emerging conflicts, then recommending adjustments that balance targets with team wellbeing. • Analyze sales pipeline signals (stage, probability, deal characteristics) and delivery backlog to forecast demand and capacity needs 6 to 12 months ahead, translating projections into role- and skill-based staffing requirements. • Build and maintain capacity models and scenarios to show staffing implications across APJ markets, and partner with Finance and regional delivery leadership on workforce planning and hiring prioritization. • Maintain a current skills inventory for APJ delivery teams (certifications, product expertise, language capabilities), identify skills gaps, and partner with Learning and Development on training priorities. • Facilitate cross-team and cross-region resource sharing when availability and project needs align, including serving as backup for the EMEA Regional Resource Manager during periods of absence or high demand. • Coordinate staffing with partner consultants when needed, collaborating with the global partner team to support smooth deployment. • Produce weekly utilization and allocation dashboards and contribute to monthly capacity reporting for APJ delivery leadership, including trends, risks, and clear recommendations. • Support PSA platform (Kantata) process adoption and data quality, helping ensure resource requests, allocations, and reporting workflows are accurate, consistent, and followed.
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