Cresta - Conversation Design Intern (Customer Success)
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Requirements
• Strong communication skills (verbal and written). • Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills. • General knowledge of Conversational AI and natural language processing models. • Experience working with Python is a plus. • Experience working any bot design platform is a plusThis posting will be used to fill a newly-created role. • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected].
Responsibilities
• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers. • Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite. • Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between. • Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed. • Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.
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