resend - Customer Success Engineer
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Requirements
• Love helping solve problems for developers • Have 3-5 years of technical support or success experience • Can handle and perform under customer pressure • Have experience improving email deliverability • WHAT IT MEANS TO JOIN THE TEAM... • Honest and low-ego team • Autonomy to “just ship it” • Ownership of problems and solutions • 100% remote team with flexible working schedules • Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.) • LEARN MORE ABOUT HOW WE WORK IN CUSTOMER SUCCESS: • What is our vision for exceptional support https://resend.com/handbook/success/what-is-our-vision-for-exceptional-support • How we scale support https://resend.com/handbook/success/how-we-scale-support • How we work https://resend.com/handbook/people/how-we-work
Responsibilities
• Be the front-line of customer requests • Debug, report, and sometimes fix bugs and regressions • Advocate for customer needs to the greater Resend team • Iterate internal workflows to improve our resolution speed and efficacy • Proactively build relationships and identify potential papercuts for customers • Create documentation that answers customer questions or showcases solutions
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