airgarage - Partner Success Manager (North Region)
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Requirements
• Live in our North region (DE, NJ, PA, NY, CT, RI, MA, NH, VT, ME, OH, MI, WV, IN, IL, WI, KY, MN, IA, MO) • 3-5+ years of experience in operations, consulting, customer success or account management role, preferably in a SaaS, Real Estate, or other technology company. • Proven track record of managing and growing SMB, Mid-Market, or Enterprise customer accounts. • To be a self starter with strong problem-solving skills and the ability to think strategically about customer needs and solutions. You will need to be thinking constantly about how to solve customer problems and how we can improve. • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers at all levels. • Top-tier organization ability so that no customer request ever slips through the cracks. • Experience working with cross-functional teams, including sales, product, and engineering. • A proactive, customer-obsessed mindset with a focus on delivering exceptional customer experiences. • People skills that enable you to quickly adapt your style based on the customer you are working with. Our customers range from individual land lords with a single parking facility in the rural midwest to real estate private equity firms with multi-billion dollar portfolios across the USA. Each customer requires a different communication style. • By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of AirGarage in this role. • Competitive salary and benefits including unlimited PTO, health / dental / vision insurance, 401k, and more. • A lot of room to grow -- the operations team will be orders of magnitude larger within a few years, and you’ll be the foundation of that team. • Work closely with our founders, leadership team, and CEO to drive strategy and execute on key initiatives.
Responsibilities
• Build and maintain strong relationships with our customers, acting as their primary point of contact and trusted advisor. • Understand customers' business objectives and help them leverage our solutions to achieve these goals. Some of our customers are focused on maximizing their revenue, others just want to keep their tenants happy, you will need to figure out what is most important to each customer and determine how to help them achieve their goals. • Manage the handoff from the sales team to the operations team when a new parking lot owner signs up with AirGarage. You will be their guide as they get used to working with us and you will be responsible for ensuring they never feel lost throughout the onboarding process. • Proactively monitor customer health and consistently engage with customers to ensure their success and satisfaction. • Develop and deliver Quarterly Business Reviews to customers, showcasing the value and impact AirGarage is driving for them. • Gather customer feedback and insights to inform product development and improvement - many of the ideas for features we’ve built came directly from our customer success team’s conversations with our Customers. • Triage partner requests and work with the relevant teams (engineering, operations, sales) to ensure that we address their needs in a timely fashion. • Proactively keep our partners informed of issues that arise in their parking facilities. • Respond in a timely fashion to every customer inquiry. We strive to respond to phone calls, texts, and emails at the very latest same day to at least acknowledge that we are working on answering their question or concern. • Help partners troubleshoot product related bugs or operational concerns. Many of our customers are not digital natives and you will often need to investigative to get to the root of the problem with them. • Keep an eye out for opportunities for us to expand our existing partnerships with customers when and where appropriate.
Benefits
• Base Salary $115K – $125K • Offers Equity • $0 – $12.5K Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • What interests you about this role at AirGarage?
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