hive.co - Customer Success Manager
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Requirements
• 2+ years of experience in customer success, account management, or a similar role working with customers and building relationships • A strong communicator who is confident connecting with clients through multiple channels • Self-motivated and eager to identify new opportunities to drive impact • A natural problem solver, keen to identify issues and the best ways to fix them • Confident and detail-oriented writer who enjoys conveying complex concepts in a simple way • Comfortable using Hubspot and other Customer Success Management tools • Have experience working in a B2B environment on a small team or hands-on experience in email marketing • 2+ years of hands-on experience in email marketing - whether executing in the field or advising clients on their strategy • Bottom line... we're looking for curious, hardworking, down-to-earth people, who are passionate about helping brands build enduring relationships with their customers.
Responsibilities
• Provide email marketing strategy to customers and keep them up to date on best practices • Be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and updating them on our newest features • Nurture and onboard customers and partners, helping them find success with the product • Play an important role in listening to customer feedback and deciding what’s added to the product roadmap • As an email marketing expert, you’ll help direct our marketing efforts towards new effective strategies as well as share key findings and trends to identify opportunities for new educational content • Support our top existing partners which include agencies, e-commerce and tech platforms • Help craft our overall customer experience strategy, scaling it as the company continues to grow
Benefits
• Meaningful salary + equity: you’re rewarded based on impact • Work fully remote in Canada: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in the country that you reside & work within. Unfortunately, we are unable to hire within Quebec at this time. • Flexible work hours: choose your 9-5 as long as it’s not disruptive to your role, team, and Hive • Health + Insurance: Comprehensive health & dental coverage with a parental leave top-up program • Unlimited vacation/PTO policy: so you can be happy and healthy!
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