headway - Principal, Safety and Risk Management
Requirements
• Active clinical license as a master’s level therapist (LCSW, LPC, LMFT), doctorate clinical psychologist (PhD/PsyD), psychiatric clinician (PMHNP-BC, MD/DO), or nurse (RN), with 7+ years of experience in healthcare patient safety or clinical risk management, including direct ownership of event investigation and corrective action • Built or substantially scaled a safety event or clinical risk program. Developing and managing from project plan through launch and scale. You work from established methods and clinical industry standards, and you have set that method for others • You triage and escalate soundly, and you know a clinical question from an operational or legal one, routing rather than deciding when it is not yours • You are fluent with data. You can define metrics, read a dashboard critically, interpret trends, and build a plan for deeper analysis • You drive corrective actions to verified closure across teams you do not manage, including teams that do not yet know how to mitigate the risk in front of them • You communicate exceptionally well. You document clearly, you can present findings to senior clinical and business leaders who will question them. • You have a deep commitment to ethical, patient-centered care, and continuous quality improvement • You are comfortable being the first person in a role, in a program that is growing, and adaptable with new technology • Certification in Quality and Patient Safety, Healthcare Quality and Management, Healthcare Risk Management, or an equivalent patient safety credential — strongly preferred
Responsibilities
• Own the operating system for reported safety events end to end, including intake and triage through investigation, systematic event analysis, corrective action, and case closure. Build the reporting culture that surfaces events in the first place. • Partner with the clinical safety team to lead the investigation process in the review of serious events, root cause and apparent cause analyses, defining the investigation standards and reference taxonomy the program uses at scale. • Convert findings into corrective and preventive actions with named owners and due dates, track every action to verified closure across teams you do not manage, and translate event trends into upstream fixes that prevent future harm. • Serve as the trusted responder for high-risk clinical events needing immediate attention (e.g., an impaired provider actively seeing patients, adverse patient behavior), providing timely, compassionate, evidence-informed guidance and support to providers and internal teams to ensure proper resolution. • Build the protocol and policy layer. Draft and maintain patient safety and event management protocols and policy in partnership with Clinical Operations, Legal, and Compliance, so practice is consistent, scalable, and aligned with regulatory and ethical standards. • Own measurement and the Clinical Risk Dashboard. Define metrics and the baseline safety event rate, and analyze trends in reported events and contributing factors. • Report to Leadership and the Board. Produce the metrics, trend analysis, and case narrative for the quarterly Quality and Patient Safety Report, and support the Patient Safety Review Committee and peer-led governance committees. Structure investigations to meet regulatory requirements, accreditation standards, and delegated credentialing expectations, and supply the evidence of clinical oversight that payer and accreditation reviews require. • Build and execute detailed project plans with clinical leadership on new and novel patient safety programs as they arise.
Benefits
• The expected base pay range for this position is $144,000 - $280,000, based on a variety of factors including qualifications, experience, and geographic location. • We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. • Medical, Dental, and Vision coverage • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Employee Assistance Program (EAP) • Training and professional development • We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. • Headway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf • A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
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