g2i - Account Manager - AI Acquisition
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Requirements
• 5+ years in client success, account management, consulting, or a senior operational role within a high-growth, agency, or tech-enabled environment. • Proven track record managing complex, escalated, or high-risk accounts with demonstrable recovery and retention outcomes. • Experience operating at or advising founder/C-suite level — influencing decisions under pressure, not just executing. • Background in at least one of: growth strategy, sales systems, offer development, delivery operations, or scaling advisory. • Direct exposure to cold outbound, go-to-market execution, or B2B sales systems — enough to advise clients credibly. • Strong diagnostic ability across strategy, execution, expectation, and delivery. • Structured thinker who builds and enforces clear action plans and accountability. • High emotional intelligence — resets expectations and holds trust under pressure. • Expert-level negotiation and de-escalation in emotionally and commercially charged situations. • Commercially sharp — understands pricing, business models, and downstream impact. • Strong executive presence, in a live founder Zoom and a written case summary alike. • Meticulous documentation discipline. • Senior ownership mentality — operates independently, takes full accountability, doesn't wait to be managed. • Comfortable in ambiguity and fast-moving environments without losing structure. • Solutions-oriented under pressure, with a bias toward resolution. • AI-native — actively uses AI tools to sharpen output quality, speed, and documentation. • Discreet and sound-judgment in sensitive, confidential, commercially significant situations. • YOU'RE PROBABLY NOT THE FIT IF… • You want a calm, predictable caseload with escalation paths above you. • You're strong in structured environments but lose composure when clients push back hard. • You measure success by sessions delivered, not commercial outcomes protected. • You'd rather execute a playbook than write one. • You need significant ramp before owning live, high-stakes situations. • You're looking for a traditional CSM/account-management role — this isn't that.
Responsibilities
• Own the hardest client situations • Take full ownership of complex, escalated, or high-risk accounts — from first risk signal through to resolution. • Diagnose root cause behind every at-risk engagement: strategy, execution, expectation misalignment, or delivery failure — and build the right intervention. • Lead high-stakes conversations at founder and C-suite level — resetting expectations, rebuilding trust, and redirecting momentum toward outcomes. • Maintain meticulous case records that support accountability, continuity, and pattern recognition across the portfolio. • Drive retention and commercial recovery • Monitor engagement-health signals across your accounts and intervene before issues become formal escalations. • Build targeted recovery plans that address root causes — not surface complaints — and execute them at pace. • Identify and close expansion opportunities inside at-risk accounts where trust has been rebuilt. • Report weekly on case outcomes, revenue protected, churn signals, and patterns needing broader attention. • Operate as a senior advisor • Lead live advisory sessions with founders — implementation-focused guidance across offer, outbound, pipeline, and execution. • Advise on go-to-market strategy, offer positioning, and 90-day execution priorities. • Challenge assumptions, reframe thinking, and reset timelines with earned directness. • Translate client reality into structured, actionable feedback for internal delivery teams. • Build what scales • Contribute to escalation frameworks, retention playbooks, and client-risk systems that work beyond your own caseload. • Surface cross-account patterns that point to broader delivery or operational gaps. • Propose and implement process improvements that reduce escalation volume, resolution time, and repeat risk.
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