tunnl - Manager, Agency & Media
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Requirements
• 3–6 years of experience in account management, client services, or project management in an agency, media, or ad tech environment • Experience managing client communications, deliverables, and timelines in a fast-paced setting • Familiarity with how agencies plan and buy media, including digital, programmatic, or audience-based approaches • Strong written and verbal communication skills — can draft client-ready language and lead calls with confidence • High attention to detail, especially in data-heavy or deadline-driven projects • Proficiency with HubSpot or similar CRM and project tracking tools • Some domestic travel may be required (approximately 2–3 days per month) for client meetings or industry events • Experience working with data, audience, or research products in an agency or media context • Familiarity with DSPs, audience activation, or programmatic buying workflows • Exposure to survey research, polling, or analytics deliverables • Experience in public affairs, issue advocacy, or political communications • Comfort with tools like Dropbox, Asana, or ticketing systems • DC-area preferred (hybrid team environment) • What Success Looks Like • Clients receive timely, accurate deliverables and view you as a reliable, responsive partner • Project plans are well-documented, milestones are tracked, and issues are flagged before they escalate • Account Directors see you as a trusted operational partner who keeps accounts running smoothly • HubSpot and Dropbox are current, accurate, and easy for the team to navigate • You develop growing fluency in Tunnl's products and how agency clients activate against them • You demonstrate increasing ownership and strategic thinking, preparing for promotion into a Director role
Responsibilities
• Day-to-Day Client Management • Lead recurring client calls, build trust with day-to-day contacts, and drive clear follow-through on action items • Respond to client questions with support from Strategic Research and the Account Director • Connect client news and context to potential impact — seeing around corners on behalf of clients • Send recap emails with links to relevant reports and files; maintain clean contact records in HubSpot • Project & Delivery Management • Manage project timelines and deliverables across multiple client accounts • Assign tasks and track completion in project management tools • Coordinate and lead internal syncs; set agendas for client meetings • Serve as final reviewer for file management in Dropbox • Flag risks early and escalate blockers to the Account Director • Audience Activation & Coordination • Own audience request submissions and activation troubleshooting in close partnership with Product and Partnerships • Lead QA checks on reporting, survey data, and audience deliverables on the AM side • Connect audience usage to campaign impact and help clients understand how Tunnl audiences activate across channels and buying workflows • Develop working fluency in how Tunnl's audiences are built, structured, and activated against media plans • Business Acumen & Account Growth • Connect Tunnl's data and audience capabilities to client campaign priorities and media goals • Identify opportunities for usage growth and expanded activation, and flag to the Account Director • Tailor updates and reports to decision-maker needs at each client • Document key strategic notes in Dropbox and maintain accurate opportunity records in HubSpot • Internal Collaboration • Partner with Strategic Research to scope and sequence project timelines • Lead the survey, modeling, and audience QC process on the AM side in close partnership with SR • Work closely with Partnerships to troubleshoot audience issues for clients • Submit intake tickets for ETL exports and client match files with clear context • Participate in cross-functional projects to improve Tunnl's scalability
Benefits
• Join a team driven by curiosity, teamwork, integrity, and a shared passion for solving big challenges. • A friendly, welcoming, and supportive culture with regular social and team events. • Comprehensive benefits with excellent medical, vision, and dental coverage. • Health Savings Account (HSA) and Flexible Spending Account (FSA) options. • Employer-paid life insurance & short-term & long-term disability, with other voluntary additional coverage available (accident, critical illness, hospital indemnity). • Flexible hybrid work policy. • Flexible unlimited paid vacation plus 80 hours of paid sick leave. • 10 paid company holidays per year plus the week between Christmas and New Year’s off. • 401(k) plan with 100% match up to 3%, plus 50% match up to 5% (subject to IRS limits). • Cell phone reimbursement stipend. • Monthly parking or commuter stipend for VA-based employees.
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