clearbank - Technical Author
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Requirements
• To excel in this role, you’ll also need: • Experience of working with API schemas, e.g OpenAPI and json schemas • Experience writing with clarity, readability, and precision in mind, particularly for a developer audience • The ability to be an active, engaged collaborator that seeks continual improvement • Confidence working with development environments and contexts, for example: VSCode or equivalent IDE, git version control, Azure DevOps or equivalent, writing in Markdown or equivalent plaintext formats • Experience programming, especially in C#, is an advantage, but not essential • The ability to distil abstract models into understandable visual diagrams using diagramming software • Experience in using a range of software, including but not limited to, Git, GitHub, MadCap Flare, VS Code, Azure DevOps, Draw.io http://Draw.io, SnagIt, and Camtasia • Regretfully, we are not able to sponsor applicants for immigration purposes at the current time. • What makes a great ClearBank team member? Does this sound like you? • You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank; • You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you’re your colleagues and customers: you really, genuinely care; • You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate; • ‘I’ before ’we’, isn’t in your vocabulary • If this sounds like you then we encourage you to dust off that CV and apply!
Responsibilities
• Creating and maintaining clear, accurate, and consistent technical documentation on the ClearBank Developer Portal to support client integration with ClearBank APIs • Creating and maintaining step-by-step procedure guides to assist clients with using the ClearBank Portal • Writing clear and accessible customer emails for product updates • Translating complex technical requirements (e.g. APIs, payloads, parameters) into user-friendly accessible guidance • Collaborating with Product, Engineering, Client Services, and API teams to gather inputs and ensure documentation reflects the latest functionality and changes • Managing documentation updates through defined workflows (e.g. DevOps tickets, versioning, lifecycle updates) to maintain accuracy and audit capability • Continuously improving documentation standards to reduce back-and-forth queries and accelerate client onboarding and integration
Benefits
• We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance. • Offices – We operate a hybrid working model, with flexibility to work from home and in the office. There will be an expectation for regular office attendance, adjusted depending on your location. • Holiday – 27 days of annual leave per year, plus bank holidays. • Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most. • Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period. • Socials – Regular social events open to all. • Holiday swap – Option to swap your bank holidays to any other day of your choice. • Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection. • Bigger than ClearBank – Take a couple of days per year to do something that matters to you. • Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts. • Family – Enhanced family-friendly leave. • Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
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