CyberSheath - Helpdesk Engineer

• Provision and deliver computer systems and services, both on-premise and cloud-hosted solutions • Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies • Design and deliver secure cloud solutions in Office 365 and Azure • Architecture, design, system evaluation and analysis, and infrastructure assessments • Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc. • Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system • Work with internal CyberSheath stakeholders to ensure key tasks and timeline are identified, on time, and on budget • Provide timely updates and feedback to the internal team and clients regarding project status and activities being on track. • Drive technical implementation tasks to completion by budgeted deadlines • Proactively communicate with clients to ensure requests are properly addressed • Collaborate with team members to troubleshoot onboarding implementation issues as they arise • Other duties as assigned. • Required Education, Experience, & Skills • Minimum of 7+ years’ experience in System Administration, including experience with Microsoft Windows Operating Systems, Microsoft Azure Administration, Server Management (Active Directory – Group Policy), Deployment and Migrations in a fast-paced MSP environment • Must have proven experience performing successful Office 365 email migrations and cloud, P2V, V2V server migrations • Must have experience with Intune enrollment and policies. • Intermediate networking experience (TCP/IP, routing, SSH, VPN) • Knowledge of automation tools and scripting • Knowledge of security tools, such as EDR, SIEM, MFA, DLP, AIP, etc. • Great analytical and problem-solving skills to troubleshoot complex systems and problems • Must have exceptional interpersonal and verbal/written communication skills • Amazing organization skills to balance and prioritize workloads. • Must be comfortable with leading technical discussions consisting of clients and CyberSheath personnel • Demonstrated ability to work in a team environment • Must be a U.S. Citizen and reside within the United States or its Territories • Preferred Education, Experience, & Skills • Working experience with Government flavors of Office 365, Azure or AWS. • Working experience with ConnectWise suite of products. • Bachelor’s degree from an accredited university in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field • Certifications: AZ-104, AZ-305, AZ-400, Network+, Security+, CCSP, etc. • Work Environment • A virtual work environment • Travel expectations - Approximately 10% • Some on-call, shift, weekend, and evening work