keyloop - Account Manager - UK
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Requirements
• At least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth. • Proven experience in account management, preferably within the SaaS or software sector. • Strong understanding of SaaS business models and customer lifecycle management, experience in automotive retail is a bonus! • Familiarity with sales methodologies such as solution selling or consultative selling. • Knowledge of customer success best practices and account retention strategies. • Exceptional relationship-building and communication skills, with a consultative and customer-centric approach. • Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments. • Comfortable with commercial discussions, contract negotiations, and revenue accountability. • Strategic thinker with a results-driven mindset and the ability to translate business needs into actionable solutions. • Willingness to travel as needed across the UK.
Responsibilities
• Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders. • Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies. • Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution. • Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes. • Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs. • Performance Monitoring: Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction.
Benefits
• We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. • An inclusive environment to thrive • We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. • Be rewarded for your efforts • We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. • Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
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