New Era Technology - System Support Specialist, Tier 2

• 3-5 years’ experience as a Systems Engineer. • Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems. • Proven track record and experience with Microsoft, Mac, and Virtual services. • Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching. • Working technical knowledge of current network hardware, protocols, and internet standards. • Strong background with ticketing systems and tracking work. • 2+ years in a customer facing role, MSP preferred. • 2+ years working with SaaS products. • Microsoft Certifications preferred. • Bonus point for Intune, Connectwise, Automate or N-Able experience. • Virtualization technology certified a plus. (Azure, VM Ware and AWS) • Experience with MSP tools like ITGlue are a bonus. • EXPECTED HOURS OF WORK: Full-time position working 40 hours per week. Overtime hours may be required. • EXPECTED HOURS OF WORK: • TRAVEL: Travel is required, but only occasionally, and is less than 10%. • TRAVEL: • PHYSICAL DEMANDS: • PHYSICAL DEMANDS: • Requires regular use of hands and fingers to operate a computer keyboard, mouse and other standard office equipment • Ability to listen, comprehend, and respond to spoken communication in both in-person and remote setting (e.g., phone calls, video conferencing). • Ability to view and read information on a computer screen for extended periods, including the capacity to adjust focus as needed to process information effectively. • QUALIFICATIONS: T o perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. • EEO/AA Statement • New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. • In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. • Below is the pay range of this position for considered candidates based on qualifications and experience. • New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). • View our Privacy Policy herehttps://www.neweratech.com/us/privacy-policy/ • We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain [email protected]. If you suspect fraudulent activity, please contact us immediately [email protected]. • New Era Technology is a global technology solutions provider, offering end-to-end services including cloud deployment, professional services, managed services, and cybersecurity solutions to over 20,000 customers worldwide.