MakiPeople - French-speaking Senior Customer Implementation Manager - EMEA

• Lead the charge in crafting cutting-edge assessment protocols that are not only powerful but also user-friendly, ensuring an exceptional and memorable experience for candidates. • Innovate our training methodology to thoroughly equip users with the skills and confidence needed to harness the full capabilities of our AI-powered platform. • Design an implementation journey that epitomizes innovation and sophistication, creating an impactful and lasting positive impression on all stakeholders engaged with our platform. • Cross-functional Collaboration • Act as the central coordinator between Product, Tech, Science, Sales, Care and Success teams to ensure a synergistic approach to the platform's deployment and client satisfaction. • Facilitate open lines of communication with the Product and Tech teams to guarantee that technical functionalities and upgrades are flawlessly incorporated into the implementation plan. • Collaborate closely with the Science team to certify that AI-powered assessments are tailored to meet each client’s unique criteria, emphasizing scientific integrity and applicability. • Partner with Sales and Success teams to align client expectations with the delivery of our services, converting sales agreements into operative success stories from the get-go. • Project Management Excellence • Experience in a similar role working with Enterprise accounts, within a fast-growing startup or a B2B SaaS • Strong interest in AI and HR tech; knowledge of the HR ecosystem would be a plus • Appetite for solving problems and an analytical mindset with the ability to interpret data and use it to make strategic decisions • Drive and ambition: we're growing fast and expect you to grow along us • Entrepreneurial mindset: you have a proactive attitude, enjoy freedom and autonomy and act as an owner • Strong customer service and communication skills, with the ability to build strong relationships with customers • Demonstrated ability to manage multiple projects and priorities in a fast-paced environment • Bilingual in English & French • A note on diversity @MakiPeople • "Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.” • 🌱 Your progression with us • Make a Real Impact: As part of our small, dynamic team, your contributions will have a direct and visible impact on the company’s success. Your work truly matters here. • Unlock Career Growth: With plenty of learning and development opportunities, this is your chance to grow your career in autonomy, problem-solving, process design, innovation, and client management. • Ambitious Futures Welcome: We value ambition and are excited to support your journey toward more senior roles as you grow and as new opportunities emerge within the company. • Shape Your Path: We are committed to supporting your career evolution, offering flexible “transversal” mobility opportunities tailored to your aspirations and goals within the organisation. • ✨ Join us at Maki • Give human resources more-than-human powers. • Build the conversational AI agent that liberates HR teams, advances organizations, and expands human potential. • We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with: • Play to Win - Our ambition is limitless. We relentlessly aim for the top, pushing forward to be number one. • Push the Boundaries - Innovation drives us. We adapt, evolve, and set new standards to redefine whatʼs possible. • Trust is Earned - Trust is our foundation. We hold ourselves to the highest standards of transparency, security, and responsibility. • Embrace Intensity - Speed and precision define our approach. We execute with urgency, focus, and purpose to create immediate, tangible impact. • Stronger together - We succeed as one. Collaboration, shared purpose, and collective ownership are at the heart of our progress. • 💫 Our process together • We want to offer the best candidate experience possible by letting everyone apply, ensuring that the process lasts ~3 weeks from the moment you get invited to the first step. • Step 1: A short assessment on Maki (~25mins) 📂 • This is the occasion for you to discover our product more in-depth and to demonstrate your fit, skills & motivation (~25mins) • Step 2: A call with your hiring manager (~45mins) 🤝🏼 • If we believe you may be a good match, we'll arrange a first call with your hiring manager to cover the basis: your experience, your vision of the role and your interest in joining us. • Step 3: A call with one of our co-founders (~45mins) 👀 • We’ll then arrange a call with Paul-Louis, our COO and one of the three co-founders.