marqeta-inc - Production Support Engineer II - UK

• 2-3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers, preferably experience in the card payments industry • Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy, and also be able to converse with both internal and external technical and non-technical stakeholders • Committed, flexible through on-call rotations, and demonstrated ability to maintain high levels of productivity with minimal supervision • Experience with ticketing systems (such as Salesforce, Jira, Confluence, etc) • Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.) • Comfortable working within a Linux environment • Intermediate SQL knowledge (relational database experience preferred) • Scriptwriting - Python, Ruby, Shell, etc • Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamic, SumLogic, Grafana, Datadog, and New Relic • The ability and desire to learn new technologies and tools • Experience in payments and/or accounting systems • Experience working at a high-growth company • Recruiter For This Role • Louise Devlin • Typical Process • Application Submission • Recruiter phone call • Hiring manager video call • Virtual “Onsite” to meet the team