vanta - Customer Success Manager, Strategic

• 8+ years of Customer Success experience in a SaaS environment, with at least 3+ years managing large enterprise or strategic accounts. • Strong GRC domain expertise, with hands-on experience in security compliance frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, ISO 42001, or similar. • Proven experience engaging and influencing C-level executives in complex, global organisations. • Demonstrated success driving retention and expansion within large, multi-threaded accounts. • Experience leading executive business reviews, building multi-year strategic plans, and delivering measurable business outcomes. • Ability to manage ambiguity and operate effectively in highly matrixed customer organisations. • Strong commercial acumen with experience partnering on large renewals and expansion motions. • Exceptional communication skills, with the ability to translate technical security concepts into executive-level business value. • Strong analytical and problem-solving skills, with the ability to identify risk and drive proactive account strategies. • High level of ownership, accountability, and ability to influence without authority. • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact. • What you can expect as a Vanta’n: • Industry-competitive salary and equity • 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks paid Parental Leave for all new parents Health & wellness stipend • Remote workspace, internet, and mobile phone stipend • Commuter benefits for team members who attend the office • Pension matching • 25 days of Annual Leave per year and unlimited sick time • 8 company-paid holidays • Virtual team building activities, lunch and learns, and other company-wide events! • Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney