loadsmart - Customer Support Analyst, Philippines

• 2+ years of Experience in Customer Support for SaaS companies • 2+ years of experience in Logistics, TMS or similar • Advanced written and spoken English & Spanish communication skills • Experience using ticketing systems (Zendesk preferred) • Strong analytical, troubleshooting, and problem-solving skills • Ability to assess and prioritize urgent or potentially urgent issues • Confidence in communicating with customers, even when delivering unfavorable news • Proven ability to learn and master new products quickly • Experience creating educational content for customer help centers • Ability to build and maintain an internal knowledge base to support internal teams • Customer-focused mindset with a commitment to delivering an outstanding experience • A proactive and initiative-driven approach to learning and improvement • WORKING AT LOADSMART: • Competitive base salaries - we believe in rewarding top talent • Extremely competitive Equity package - become a shareholder in our company! • Loadie Time Off - PTO and sick days without a limit