iBanFirst - Senior Back Office Analyst
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Requirements
• 4–5 years of experience in Back Office operations, payment operations, or financial operations in a fintech, bank, or payments company • Solid understanding of payment schemes (SWIFT, SEPA, TARGET2, FPS…), FX settlement, and safeguarding regulations • Fully autonomous — you take ownership of your scope, operate independently, and know how to move forward without waiting to be told • Fully autonomous • Rigor and structure — meticulous in controls and documentation, high stress resilience • Rigor and structure • Data-driven — comfortable with SQL, Power BI, Metabase, or Grafana to monitor, analyse, and improve • Data-driven • Problem-solving mindset — you dig into breaks and incidents and don't stop until they're resolved • Problem-solving mindset • Ethics and integrity — non-negotiable in a regulated financial environment • Ethics and integrity • Excellent communicator — at ease with internal stakeholders across Finance, Risk, Compliance, and Technology • Excellent communicator • Fluent in English (working language); French and/or Dutch is a plus • Fluent in English • Experience with automation tools or workflow improvement projects • Familiarity with safeguarding requirements under PSD2/EMD • Knowledge of Metabase or Grafana
Responsibilities
• Production & Operations: • Execute and validate domestic and cross-border payments (SWIFT, SEPA, TARGET2, FPS, etc.) with full command of edge cases and exceptions • Monitor and settle FX trades with liquidity providers; manage collateral requirements • Perform daily safeguarding controls and ensure full compliance with regulatory requirements on client fund protection • Lead breaks investigation and resolution — own complex reconciliation issues from identification to closure • Handle exceptional liquidity line decisions and high-impact operational issues • Process RMA requests and liaise with banking partners via SWIFT and other channels • Provide expert operational support to the Front Office on payment and FX issues • Control & Improvement: • Approve exceptional cases outside standard procedures; make sound judgment calls on complex operational scenarios • Oversee regulatory compliance and reporting requirements • Use data tools (Metabase, Grafana, SQL, Power BI) to monitor operations, identify anomalies, and improve controls • Lead or contribute to automation and process improvement projects • Liaise with Risk, Product, Treasury, and Finance teams on operational matters • Role Objectives • Role Objectives • First 3 months: • First 3 months: • Operate autonomously across all standard and complex payment and FX operations • Build a solid understanding of our control framework, regulatory environment, and internal tools • Identify first improvement opportunities • First 6 months: • First 6 months: • Be the go-to expert for complex operational scenarios and escalations • Lead or co-lead at least one process improvement or automation initiative • Contribute meaningfully to the team's control and reconciliation framework • First 12 months: • First 12 months: • Drive measurable improvements to operational efficiency and control quality • Be a fully trusted senior member of the team, supporting the Head of Back Office on governance matters • Have delivered at least one significant automation or monitoring project
Benefits
• We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market. • strategic and fast-evolving sector • We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally. • helping bold "Small & Medium Multinationals" succeed globally. • Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously. • cutting-edge technologies • test, learn, and innovate continuously • You'll join an agile environment where your expertise has tangible impact. • agile environment • iBanFirst is profitable and backed by long-term investors: Xavier Niel, Bpifrance, and Marlin Equity Partners. • profitable • Xavier Niel • Bpifrance • Marlin Equity Partners • Permanent contract • Permanent contract • Office location: Brussels (Avenue Louise), Paris (Porte Maillot) or London (The City) — your choice • Office location: • Work at the operational and technical heart of a fast-growing European fintech — Back Office here is strategic, not just transactional • operational and technical heart of a fast-growing European fintech • Complexity and real ownership — you handle the hardest cases, make critical decisions, and have a direct impact on client experience and regulatory standing • Complexity and real ownership • Be a force for change — room to improve processes, propose automation, and shape the way the team works • Be a force for change • Flat hierarchy — direct access to leadership; everyone talks to everyone • Flat hierarchy • Fast learning • Compensation & Benefits (may vary by country): • Base salary: €55,000 – €65,000 gross annual, depending on experience • Public transport reimbursement • Meal vouchers • AXA group health insurance • Pension plan • Phone subscription • Phone subscription • Gym pass • Participation in company-wide events, team offsites, and social activities • company-wide events • Recruitment Process • Recruitment Process • Screening call with Malorie Petitjean (Talent Acquisition Specialist) — 30 minutes – remote (video) — Purpose: General fit, motivation, salary expectations, availability • Screening call with Malorie Petitjean (Talent Acquisition Specialist) • In-depth interview with Marc Lippler (Head of Back Office) — 1 hour – in-person (Brussels preferred) — Purpose: Technical expertise, operational experience, autonomy, team fit • In-depth interview with Marc Lippler (Head of Back Office) • Final round with Julien Molez (Chief Operations Officer, N+2) — 45 minutes – – in-person (Paris) or remote (Teams) — Purpose: Strategic alignment, leadership validation, long-term potential • Final round with Julien Molez (Chief Operations Officer, N+2)
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