Operations Associate - Shops
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Requirements
• Analytical Mindset: Ability to read and interpret data, draw insights, and make data-driven decisions to improve performance. • Customer & Partner Focus: Strong relationship management skills with a partner-first approach to resolving issues. • Technical Proficiency: Comfortable working with internal dashboards, Excel/Google Sheets, and CRM tools. SQL knowledge is a plus. • Problem-Solving Skills: Ability to identify pain points in vendor operations and implement actionable solutions. • Excellent Communication: Ability to interact with vendors professionally and guide them through operational processes. • Agility & Adaptability: Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing business needs. • What we’ll provide you • We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to: • Work and learn from great minds by joining a community of inspiring colleagues. • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential. • Explore new opportunities to learn and grow every day. • Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.) • Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
Responsibilities
• Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, and merchant response times to ensure a smooth experience for customers and partners. • Partner Assistance & Relationship Management: Act as a key point of contact for merchants, providing guidance on processes, addressing their concerns, and ensuring they have the necessary support. • Inventory & Assortment Oversight: Help maintain accurate item listings and stock availability to reduce out-of-stock issues and enhance customer satisfaction. • Promotions & Campaign Coordination: Support merchants in implementing promotions and discounts on time to maximize sales opportunities. • Quality & Accuracy Maintenance: Ensure that partner catalogs are kept up to date with correct product details, pricing, and availability. • Merchant Support: Guide Merchants through the use of Careem’s internal tools and systems to improve their order management and operational efficiency. • Order Flow Improvement: Work with partners to identify potential delays and suggest improvements to streamline their processes. • Team Collaboration: Work closely with internal teams, including logistics, commercial, and customer support, to ensure smooth day-to-day operations and resolve challenges effectively.
Benefits
• Support Operational Performance in monitoring key operational metrics such as order fulfilment and stock availability. • Partner Assistance & Relationship Management by acting as a point of contact for merchants' concerns and support needs. • Inventory & Assortment Oversight to maintain accurate item listings, reducing out-of-stock issues. • Promotions & Campaign Coordination assistance in implementing timely promotions and discounts with partners. • Quality & Accuracy Maintenance by ensuring partner catalogs are up to date with correct product details, pricing, and availability. • Merchant Support through guidance on using Careem’s internal tools for order management efficiency. • Order Flow Improvement collaboration in identifying potential delays and suggesting process improvements. • Team Collaboration working closely with logistics, commercial, and customer support teams to resolve operational challenges effectively.
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