element451 - Implementation Lead

• 4–8 years in SaaS implementation/project delivery/customer onboarding (PM, Implementation Manager, Professional Services, TPM, etc.) • Proven ability to run multiple implementations at once with strong stakeholder management • Comfort working with technical and non-technical audiences (Enrollment Ops, IT, leadership) • Excellent project discipline: timelines, risks, communication, and follow-through • Familiarity with CRM/marketing automation implementations (higher ed experience a strong plus) • Experience in a scaling environment is a plus • HOW WE MEASURE SUCCESS • Early value realization signals (e.g., initial usage, workflow adoption, or goal alignment within first 30–60 days) • On-time go-live rate and predictable delivery outcomes • Implementation cycle time without quality tradeoffs • Risk management quality: fewer avoidable delays/escalations • Handoff quality score: CS confirms the implementation is positioned to achieve stated customer goals • Customer experience: post-implementation CSAT and stakeholder confidence