harvey - Technology Enablement Analyst

Remote$99k - $149k1mo ago

Remote Senior WW Technical Support Specialist Training Development Reporting Change Management Documentation Stakeholder Management

Requirements

• At least 5 years of experience in technology‑enabled program delivery, technical training, or organization change management • Demonstrated track record leading change across multiple teams or functions (e.g., rolling out new tools, workflows, or processes) • Background in technology enablement, organization change management, or as a technical trainer, with comfort translating complex concepts for non‑technical audiences • Experience designing and maintaining program documentation or enablement materials as a single source of truth for diverse stakeholders • Strong stakeholder management skills, including partnering with product, engineering, operations, and go‑to‑market teams to drive measurable outcomes (e.g., higher adoption of internal AI tooling and new workflows, reduced support tickets, improved time‑to‑proficiency for end users)

Responsibilities

• Own the end-to-end enablement strategy for major internal technology initiatives, with an emphasis on internal AI tooling and related workflows • Monitor adoption, usage, and feedback, and use those insights to iterate on enablement plans, documentation, and training content • Plan and execute change management activities (e.g., communications, training, office hours) that drive adoption and sustained usage of new tools and processes • Build and maintain dashboards and reports that provide leadership with visibility into technology health, utilization, and ROI • Partner with all BizTech teams to evaluate new tools, drive integrations, and ensure smooth rollouts • Develop process documentation, runbooks, and training materials to support technology onboarding and change management

Benefits

• At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. • $99,200 - $148,800 USD • DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.