Eqvilent - Infrastructure Support Engineer (Cloud & Systems)

• Handle and respond to employee support requests through corporate communication and ticketing platforms • Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms • Manage user accounts, access permissions, system configurations, and related administrative tasks • Troubleshoot hardware, software, access, and basic connectivity issues including VPN, Wi-Fi, DNS, and related networking components • Monitor infrastructure health, performance, and availability • Conduct root cause analysis for recurring technical and infrastructure-related issues, and recommend improvements • Contribute to automation, integration, and process improvement initiatives • Maintain clear and accurate technical documentation, operational procedures, and user guides • Work closely with cross-functional teams to design solutions and implement system improvements and upgrades • Provide remote support for office and on-premises IT infrastructure, where applicable • WHAT WE LOOK FOR IN YOU: • Bachelor's degree in Computer Science, Information Technology, or related field • At least 5 years of experience in IT Support and Engineering roles, handling critical systems • Ability to collaborate across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones • Hands-on experience with Amazon Web Services (AWS) • Knowledge of Kubernetes and AWS EKS • Experience with ticketing systems such as Jira Service Management or ServiceNow • Scripting or automation experience using Bash or Python • Basic understanding of networking concepts and protocols, including DNS, VPN, TCP/IP, and Wi-Fi • Strong troubleshooting and analytical problem-solving skills with attention to detail • Experience with monitoring tools and troubleshooting methodologies • Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences • Professional proficiency in English • Ability to work independently and collaboratively in a fast-paced environment, managing diverse priorities • A strong desire for continuous learning and professional growth • NICE-TO-HAVE • ITIL v3 or ITIL v4 certification or practical knowledge • Experience with workflow automation and integrations using REST APIs and platforms such as Make.com, Zapier, n8n, or similar • Experience administering or supporting Oracle NetSuite • Experience administering or supporting Cisco Catalyst / Meraki wireless environments, including controllers, switches, and access points