Relay Technologies - Operations Manager - London Sort Centre

• You don’t need to have worked in parcels, fulfilment, or sortation. What you need is: • Proven leadership of large teams (50+) of front line workers in fast-paced, physical operations — logistics, distribution, manufacturing, transport, military, or similar environments where on-time delivery and compliance are non-negotiable • Reasoning ability — you think through problems methodically rather than relying on “how we’ve always done it.” When you walk into a new situation, you structure a response rather than freeze • Resilience — when things break, you get calmer and more structured, not flustered. You’ve been through operational crises and came out the other side having learned something • Metrics obsessed — You don’t need to be a data analyst, but you need to be able to look at a metric and decide what to do about it. You don’t need to design the metric, but you do need to understand, own and act on the metric. • Clear, direct communication — you can brief a team of 80 operatives at shift start and then present a problem to senior leadership in the same day • Ownership mindset - You want to help build something meaningful, not just complete a shift and move on. • BACKGROUNDS THAT TRANSLATE WELL • We’ve seen great Operations Managers come from: • Logistics & distribution • Manufacturing & production operations • Startups with a primary focus on operations • Transport & fleet management • We support ex-serviceman - particularly NCOs and junior officers who led large teams under operational pressure • Aviation operations & air traffic control • Any environment where compliance, on-time execution, and managing large frontline teams are the core of the job • Our hiring process is fast. • Initial screen (15 min) • Hiring Manager conversation (90 minutes), 45 min will be an onsite interview immediately followed by a 45 min site tour where you shadow an existing shift manager • Final interview (45 min) -→ Decision and offer within 48 hours. • Aim with Precision: You define problems clearly and measure your impact meticulously. • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. • 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. • All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. • People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. • Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. • If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. • Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.