Top Hat - Platform Engineer
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Requirements
• An advocate for DevOps practices and principles. We have the buy-in and now it’s about continuing the execution of the vision. • Experienced in cloud infrastructure and tooling (AWS, Terraform), with the ability to design and operate services in the cloud. • Knowledgeable in CI/CD tooling (GitHub Actions), with experience maintaining large multi-stage pipelines. • Hands-on with infrastructure as code (Terraform), Docker, and observability tooling (Honeycomb). • Proficient in at least one software development language. While your skills are transferable, familiarity with Python, used for most of our platform work, will give you a strong head start. • A collaborative team player who can also independently drive mostly self-contained projects when required. • Why team members love working at Top Hat: • A noble mission that creates meaningful, fulfilling work • A team that cares deeply for customers and for each other • Flexible, remote first work environment • Professional learning and development for all role levels • An awesome and welcoming Toronto HQ • Competitive health benefits that start on day one • A management team focused on performance, growth, engagement and connection • Our winning strategy and market potential • Innovative PTO policy with lots of time and space for self-care • Passionate customers that believe in us—and what we do • A chance to work with new tech like generative AI—and see the customer impact
Responsibilities
• Build and operate platform-level shared services and capabilities, such as continuous integration, continuous deployment, infrastructure automation, and monitoring. • Extend our reusable service template and its associated CI/CD tooling. • Lead efforts to further mature our cloud infrastructure and platform offering as our business grows. • Build and extend our production observability, helping teams manage and achieve SLOs. • Scale continuous deployment practices across the engineering department, equipping teams to ship software reliably and frequently with minimal friction. • Provide reusable patterns and guidance to enable DevOps practices (end-to-end production ownership within each cross-functional team). This means working with tools and infrastructure in addition to shaping processes and practices. • Coach product teams on operational ownership and teach blame-free root cause analysis for incidents that impact customers or delivery performance. • Mentor and support platform team members as they acclimate to the domain. You will also help new and junior developers learn how we work; day-to-day routines, best practices, and patterns while providing both positive and constructive feedback tactfully. • Participate in team on-call practices and support rotations.
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