splend - Customer Service Representative
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Requirements
• Minimum 1+ years’ experience in a customer service position • Be a natural problem solver • Have superb communication skills both written and verbal • Be tech savvy and quick pick-up new systems with ease • Naturally wanting to offer a best-in-class customer experience • Present a cheerful, positive manner and show a willingness to help our customers • Strong customer service focus and commitment to excellence • Effective time management and organisation skills
Responsibilities
• Working to manage customer interaction queries, issues, questions and complaints. • Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction. • Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date. • Building sustainable relationships and engaging customers by going the extra mile. • Working to meet personal and team qualitative and quantitative targets. • Follow all compliance measures and provide accurate response both verbally and written. • Keep accurate record keeping in CRM (Zoho) • Collaborate with relevant departments to provide a positive solution to the customer. • Be a team player and add value to the Splend, daily.
Benefits
• Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact. Our current benefits package includes: • Performance-Based Bonus with rewards tied to your impact • 5 additional days of flexi leave to recharge • 5 fully paid sick days per year • Wellbeing Support with access to confidential counselling through our EAP • Access to our dedicated platform to support career growth • Health insurance and a monthly wellness allowance • At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward. • When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
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