biorender-inc - Customer Education Manager, Implementation
Requirements
• 3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company • Experience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific discipline • Proven track record of owning complex product launches or onboarding programs from design through delivery • Strong ability to translate technical product features into clear, accessible training and documentation • Excellent written and verbal communication — you can explain a complex concept clearly to a PhD researcher and a department admin • Highly organized, self-directed, and comfortable operating in ambiguous, fast-moving environments • Demonstrated empathy for the customer experience and a bias toward proactive, anticipatory support • We love our users! Have experience using BioRender’s app • Familiarity with Customer.io http://Customer.io, Gainsight, Intercom, or similar CS/lifecycle platforms • Experience building train-the-trainer programs or champion enablement models • Comfort working cross-functionally with CSM’s, Product, Marketing, and Sales
Responsibilities
• LEAD GRAPHING & NEW PRODUCT LAUNCHES • Own tiered post-sales launch support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin support • Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation • MIGRATION & TECHNICAL ONBOARDING • Lead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switch • Set up and customize templates for new Graphing customers • BUILD & SCALE ONBOARDING RESOURCES • Develop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs) • Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing user • Scale effective onboarding across all accounts • OPTIMIZE INTERNAL COLLABORATION • Build standardized resources for CSMs to support effective onboarding like plug and play training decks and email templates • Partner with CSMs to support effective Graphing launch onsites, where applicable
Benefits
• We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! • BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries! • Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies • We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.
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