Faire - Customer Experience Associate - Contract (London, UK)
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Requirements
• Experience in customer service, preferably in a phone-based support role. • Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically. • Proficiency in using CRM and other customer support tools. • Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues. • A team player who is adaptable and agile, capable of working in a dynamic, remote environment. • Alignment with Faire's core values and a genuine passion for supporting and serving our community.
Responsibilities
• Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively. • Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately. • Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution. • Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies. • Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support.
Benefits
• UK London: The starting pay for this role is £33,000 per year. • This role will also be eligible for benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future. • Our Hiring ProcessWe value your time and aim to make our hiring process transparent so you know exactly what to expect. • Our Hiring Process • Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly. • Move fast: • Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day. • Equipped to scale: • Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours. • Best in class: • Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work. • Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success. • Belonging: • Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.
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