notion - Technical Support Manager, EMEA

• 8+ years of work experience in customer support team of a software company • 2+ years of work experience in leading and managing a high performing customer support team • You have deep understanding of the nuance of managing product and technical support questions, and can apply that to improve the customer experience. • You are deeply passionate about developing others, finding energy and purpose in mentoring team members to reach their full potential, and taking pride in seeing them thrive under your leadership • You are extremely user-focused, with a passion for solving problems that increase the user quality of life for customers • You have technical knowledge and/or experience in handling problems of Single Sign-On protocols (including OAuth, SAML, and SCIM) and Rest APIs • You have strong customer escalation management skills • You have strong data reporting and data analytics skills • You are able to guide a team to balance user expectations while understanding policies and compliance boundaries • You have strong organizational skills with the ability to manage multiple priorities in a dynamic environment • You have experience building robust and scalable processes spanning across go-to-market and technical teams • You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. • You have previous experience supporting a market at an early stage and/or being part of a startup team • You are familiar with and/or a user of Notion • Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated base salary range for this role is €98,000 - €133,000 per year. • By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. • You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we’ll make it explicit in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, move faster, and build more creatively. • Equal Opportunity & Accommodations • We hire talented and passionate people from a variety of backgrounds because we want our teams to reflect the wide diversity of our customers. If you’re excited about a role but your experience doesn’t align perfectly with every bullet point listed, we still encourage you to apply.