notion - Technical Support Manager, EMEA

• 8+ years of work experience in customer support team of a software company • 2+ years of work experience in leading and managing a high performing customer support team • You have deep understanding of the nuance of managing product and technical support questions, and can apply that to improve the customer experience. • You are deeply passionate about developing others, finding energy and purpose in mentoring team members to reach their full potential, and taking pride in seeing them thrive under your leadership • You are extremely user-focused, with a passion for solving problems that increase the user quality of life for customers • You have technical knowledge and/or experience in handling problems of Single Sign-On protocols (including OAuth, SAML, and SCIM) and Rest APIs • You have strong customer escalation management skills • You have strong data reporting and data analytics skills • You are able to guide a team to balance user expectations while understanding policies and compliance boundaries • You have strong organizational skills with the ability to manage multiple priorities in a dynamic environment • You have experience building robust and scalable processes spanning across go-to-market and technical teams • You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. • You have previous experience supporting a market at an early stage and/or being part of a startup team • You are familiar with and/or a user of Notion • We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.