Zscaler - Engineer, Center of Excellence
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful. • You act like an owner with a bias for action and navigate seamlessly between high-level strategy and hands-on execution. • You are a high-trust collaborator who is ambitious for the team and values candor as the fastest way to earn trust. • You are driven by innovation and a deep curiosity for how things work, always looking for a better, more secure, and scalable way. • You are data-driven and use analytics to find the truth, replacing assumptions with evidence to drive better outcomes. • 8+ years of support and networking experience as an SME specializing primarily in Zero Trust Security and Cyber Security technologies • Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies • Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations • Experience developing new processes, tools, or product features to improve troubleshooting efficiency • Industry certification at the professional and expert level • Experience with the NPI (New Product Introduction) process and beta efforts • At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. • Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! • Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. • By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Responsibilities
• Own the technical leadership to enable the customer teams across GCS • Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps • Deliver technical training and/or train SMEs to lead training sessions • Set strategy and direction for reflecting customer voice and product use cases back into the product teams • Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency
No credit card. Takes 10 seconds.