capital - capital.com - Retention Officer (German)
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Requirements
• Fluent in French and/or German; understanding of CFD trading, financial markets, and risk is required with experience from hands-on trading, client-facing roles in fintech, or directly relevant adjacent experience. Analytical and problem-solving ability to connect client behavior, market conditions, and platform usage for retention insights; clear communicator in writing and conversation needed (strongly preferred French/German fluency).
Responsibilities
• Build lasting relationships with Swiss clients by understanding their trading goals, risk appetite, and knowledge level, then tailoring your support accordingly. • Deliver timely market insights that help clients make informed decisions, drawing on technical and fundamental analysis across instruments. • Own client issues end-to-end, coordinating across trading ops, compliance, and product teams to resolve problems quickly and prevent repeat friction. • Train new clients on platform features and trading tools, turning onboarding into a moment that builds confidence and loyalty. • Drive retention and reactivation through proactive outreach, strategic follow-ups, and personalized engagement that shows clients we're invested in their success. • Hit monthly targets for client satisfaction, portfolio activity, and retention metrics, while maintaining the quality of every interaction. • Spot patterns in client feedback and surface insights to product and ops teams, helping Capital.com evolve based on real trader needs.
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