Narvar - Customer Success Manager, Mid-Market (Shopify)
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Requirements
• Minimum of 5 year’s experience as a Customer Success Manager working with demanding mid market-size accounts. • Deep understanding of Shopify features and experience working with Shopify retailers • Understanding of how Shopify works with other ERPs, WMS platforms. Ability to guide Shopify retailers in making the best use of the Narvar products and features • Deep understanding of retail, e-commerce, and logistics. • Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail • Influence product, success, support, and sales teams to get things done • Enjoy working in a fast-paced environment and have strong project management and communication skills • Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence • Articulate the value proposition of a technology platform to meet client needs • You have a BA/BS degree or equivalent experience • Familiarity with data analytics and reporting tools such as Looker, Google Data Studio, and Tableau. • We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. • Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.
Benefits
• We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! • From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. • Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. • We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. • Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. • $80,000 - $130,000 CAD • Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.
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