healthsherpa - Seasonal Bilingual Agent Support Representative (Remote - TN)

Remote - MD, OH, TN, UT, VA only, United States$37k - $37k4w ago

Remote Mid NA Insurance Customer Support Representative

Requirements

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia • Fluency in spoken and written Spanish • 3+ years of combined education, work, or volunteer experience • Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged • A dedicated space to work remotely that has room for a desktop monitor and other provided equipment • A work space that is free of background noise and distraction to provide information privacy • Reliable home internet with download speed exceeding 128Mbps

Responsibilities

• Spend your day in a queue taking calls from insurance agents across the country • Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage • Help agents troubleshoot the platform and answer questions about applications and referrals • Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call • Support with other related tasks as needed

Benefits

• Fully remote employment • Hourly wage: $18 for bilingual in Spanish • Computer and equipment for the duration of the role • Monthly internet stipend • Paid training • Overtime opportunities • WHAT WE OFFER (FULL-TIME, NOT TEMPORARY/NOT SEASONAL) • Remote-first company (US-based remote only) • Great compensation package at a high-growth, profitable company • Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents • HSA/FSA options with corresponding contribution limits • Monthly grocery stipend and home internet reimbursement • 401K w/ a match after a grace period • Life and AD&D coverage • Disability insurance (Short and Long Term) • Parental leave • Four (4) weeks of paid vacation in addition to paid holidays • Home office budget for remote team members • Mental health and other wellbeing support programs through a partner network • As an organization, we value creating an inclusive and accessible experience. If you require reasonable accommodations during the application or interview process, please let your recruiter know. • We welcome and encourage people of diverse backgrounds, experiences, identities, abilities, and perspectives to apply. We are an equal-opportunity employer and a fun place to work. Come join the team at HealthSherpa!