Relay Technologies - Senior Operations Associate - Network
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Requirements
• Fast and Focused Hiring Process • 1. Talent Acquisition Interview - 30 min • 2. Hiring Manager Interview - 45min • 3. Case Exercise - 90min • 4. Final Interview w/ VP Operations - 30min • 5. Decision and offer within 48 hours, our process mirrors our pace of work, typically completed in a week. • Aim with Precision: You define problems clearly and measure your impact meticulously. • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. • 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. • All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. • People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. • Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. • If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. • Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Responsibilities
• Resilience and high ownership. You enjoy being at the centre of how the network runs each day. The work spans daily execution and complex, ambiguous problem-solving, and you take real pride in owning the outcome of both - including stepping in when other teams or processes need support. • Project literacy. You have run projects or worked closely with Programme Managers in prior roles. You're comfortable absorbing the administrative scaffolding of a programme without requiring a senior PM to direct you. • A bias for action. You would rather get something working today than design the perfect solution for next quarter. You know when to escalate and when to just fix it. • Strong written communication. At Relay, a well-structured doc or one-pager is often how you get things done - it's how you align people, define problems, and create momentum without a meeting. • 3–5 years of experience in operations, programme management, consulting, or a similar function - ideally somewhere fast-moving where the playbook was being written in real time. • Data literacy. Comfortable with SQL and able to query data independently to investigate operational issues. You can articulate the data and insight you need with sufficient clarity that an AI agent or analyst can act on it. You don't need to be building dashboards yourself - but you should be capable of pulling your own numbers when you need to.
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