Kota - Benefits Operations Analyst
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 2+ years of experience in operations, insurance, benefits administration, or customer support • Strong attention to detail. You can manage multiple workstreams and dive into complexity • Clear written communication skills. You thrive when working with different stakeholders • Ability to work independently. You perform well when tasked with important matters and given guidance • Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes • Have Integrity. We care deeply about our why and it won’t jeopardise our how. • Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers. • Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner. • Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team’s standards. • Play to Win. We exist because we decided to say no to the norm – now we do this everyday.
Responsibilities
• Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems • Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience • Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers • Interact with customers as part of support function. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.
Benefits
• Location • Location Type • Department • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Sometimes LinkedIn is enough here, but if you have a CV one please share • or drag and drop here • What attributes do you believe are crucial, if you were hiring for this role?
Similar Jobs
No credit card. Takes 10 seconds.