Pearl - Manager, AI Conversational Design

Remote - United States2w ago

Remote NA Artificial Intelligence Interaction Designer Coaching

Requirements

• Experience leading and developing teams in Conversation Design, Conversational AI, or a related field. • Hands-on experience building and shipping conversational AI products or LLM-powered agents. • Experience improving conversational quality through evaluation, optimization, experimentation, or A/B testing. • Strong cross-functional partnership and the ability to turn strategic ideas into practical improvements. • A collaborative, curious leadership style and confidence using AI tools in your daily work.

Responsibilities

• Lead, coach, and develop Conversation Designers through feedback, career support, and thoughtful prioritization. • Hire and onboard new team members as the organization grows. • Partner across Product, Engineering, Analytics, Machine Learning, and AI to deliver effective conversational experiences. • Own a strategic initiative, such as improving evaluation, tooling, workflows, or quality practices. • Use AI tools, experimentation, and customer insights to help the team work more effectively and improve its output.

Benefits

• You’ll help define how Conversation Design grows at Pearl while developing talented designers and staying close to meaningful product work. You’ll have the autonomy to test ideas, improve how the team operates, and shape AI experiences used by millions of customers. • Remote From these States: California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin. • Remote From these States: • Pay Transparency: Pearl will provide pay transparency information upon application to those in qualifying jurisdictions. (Employment is with JustAnswer LLC, a Pearl company.) • Pay Transparency: • Our Commitment to an Inclusive Workplace