Sony Music Global - Senior Software Engineer, Data Operations
Requirements
• 6-8+ years in software engineering with meaningful experience in SRE, platform engineering, or data infrastructure roles • Proven record of contributing to production incident response, including stakeholder communication and post-incident analysis • Deep understanding of monitoring and observability: alerting design, SLO definition, dashboards, and root cause analysis across distributed systems • Hands-on experience with Snowflake or equivalent data warehouse at an operational level - access management, cost governance, performance tuning • Experience with infrastructure-as-code; Terraform experience strongly preferred • Strong debugging skills across cloud infrastructure, data pipelines, and distributed systems • Familiarity with data pipeline tooling (Fivetran, dbt, Airflow, or equivalent) • AWS experience preferred • Clear, proactive communicator - comfortable translating technical incidents to business and analyst stakeholders without jargon • Motivated to reduce toil through automation and scalable process - not just absorb operational load, but systematically eliminate it • Interested in music and learning the intricacies of the music business • What we give you: • What we give you: • You join a vibrant global community with the opportunity to channel your passion every day • A modern office environment designed for you, empowering you to bring your best • Investment in your professional growth and development enabling you to thrive in our vibrant community • The space to accelerate progress, positively disrupt and create what happens next • We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives • We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break • Equal Opportunities • Equal Opportunities
Responsibilities
• Build and maintain monitoring systems, alerting pipelines, and health dashboards that give the team real-time visibility into platform status • Take an active role in production incident response - help triage, contribute to resolution, communicate clearly to stakeholders, and document post-mortems • Identify and build automation for repetitive operational work - access requests, backfill coordination, and pipeline health checks - to improve team throughput over time • Work on Snowflake infrastructure through Terraform - contributing to access controls, cost monitoring, and warehouse configuration • Collaborate with Data Engineering on system design and code reviews with reliability and operability in mind • Write and maintain runbooks, incident response playbooks, and platform documentation • Support analyst enablement by improving platform reliability, query performance, and data accessibility across global teams • Suggest and implement improvements to team tooling, processes, and operational practices
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