Authentic - IT Lead
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Requirements
• 3+ years of hands-on IT support experience, ideally in fast-paced or startup environments • Strong troubleshooting skills across macOS and Windows devices • Familiarity with Google Workspace, Slack, Okta, and MDM solutions (Jamf preferred) • Understanding of identity and access management (provisioning, SSO, SAML) • Experience managing IT operations across multiple locations or for distributed teams • Knowledge of IT compliance frameworks and security best practices • Ability to clarify requirements, ask great questions, and drive work to completion • Strong prioritization skills—you know when to move fast and when to be careful • Clear communication and a service-oriented mindset • Experience at a high-growth startup • Basic scripting or automation knowledge (Python, Bash, or similar) • Okta Certified Professional or similar certification • Experience with AV/conferencing systems (Zoom Rooms, etc.)
Responsibilities
• Serve as the primary IT contact for all employees, providing responsive in-person support in Dayton and remote support for New York • Troubleshoot issues across macOS, Windows, SaaS applications, identity/access systems, and networking • Manage and enforce IT compliance policies, security standards, and access controls company-wide • Own the employee technology lifecycle—from onboarding setup through secure offboarding—across all locations • Manage and maintain office technology at both sites: WiFi, conference rooms, AV equipment, and vendor relationships • Administer our core tools including Google Workspace, Slack, Okta, and MDM solutions • Handle hardware inventory from procurement through secure retirement • Build documentation and self-service resources that scale with the team • Identify automation opportunities to reduce manual work and improve reliability • Partner cross-functionally with Engineering, People, and Security teams on IT initiatives • Coordinate with local contacts in New York to resolve on-site issues as needed
Benefits
• Competitive salary, equity, and role trajectory • Comprehensive health benefits for you and your family • 401(k) plan with company match • Paid parental leave • Authentic is transforming how insurance is distributed. We design and power custom insurance programs, helping brokers and partners unlock better economics and deliver a modern, tech-enabled experience to their clients. We’re a Series A company backed by top investors, including FirstMark Capital, Zigg Capital, Slow Ventures, Clocktower, Commerce Ventures, and Altai. We’ve grown 15x+ in the past year with a massive market opportunity ahead. • Authentic is committed to building an inclusive working environment regardless of gender, sexual orientation, religion, ethnicity, race, education, age, or other personal characteristics. We believe that people do their best work when they can be themselves, and different perspectives and experiences make us stronger as a team. We’re proud of the supportive and inclusive workplace we're building together and are always working to make it even better.
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