Senior Manager, Client Solutions Implementation
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Requirements
• EHR Program Leadership: At least 4 years of experience managing complex Electronic Health Record (EHR) implementations or healthcare interoperability programs. • Commercial & Customer Facing Success: At least 3 years of experience in a customer-facing role with a proven track record of supporting sales cycles and managing external stakeholder expectations. • Clinical Workflow Knowledge: Deep understanding of hospital operations, provider workflows, and how clinical data moves within a health system environment. • Project Management Mastery: Proven ability to lead multi-phase technical projects, managing timelines across internal teams and external vendor/customer partners to meet commercial milestones. • Educational Background: Bachelor’s degree in Healthcare Informatics, Business Administration, Information Technology, or a related field. • Integration Middleware Expertise: Demonstrated experience working with Redox or similar healthcare integration platforms to facilitate bidirectional data exchange. • Strategic Analytics: Proficiency in developing performance dashboards and business reviews to communicate implementation success and ROI to executive-level stakeholders. • Regulatory Knowledge: Working knowledge of HIPAA, SOC2, and other applicable laws and regulations governing electronic health records and data privacy. • Process Improvement: Familiarity with Lean fundamentals or Six Sigma to optimize implementation playbooks and "Order-to-Cash" workflows. • Public Speaking: Strong presentation skills with the ability to simplify complex technical concepts for non-technical clinical and administrative leaders. • Working knowledge of applicable laws and regulations for electronic health records. • Proficiency in presentations and business reviews for internal and external stakeholders. • Knowledge of Lean fundamentals.
Responsibilities
• Leverage Redox to develop strategic integrations with health systems and industry partners to enable order to results capabilities and digital health tools across major EHR vendors, including Epic. • Work with Orders to Cash Product lead and others to execute EHR strategy. • Manage EHR implementation projects with Redox and customer partner to enable bidirectional interfaces. • Provide customer relationship management and pre-sale connectivity support to enable business growth. • Work with implementation team during customer onboarding to complete technical integration for EHR products. • Provide business reviews, performance dashboards, and analytics information to inform EHR strategy and to achieve account health and volume benchmarks. • Support customer success in efforts to help increase product adoption where technology can be used. • Provide general technical support and trouble shooting of Freenome’s software solutions beyond EHR.
Benefits
• The US target range of our base salary for new hires is $158,313 - $224,438. You will also be eligible to receive pre-IPO equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered. Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education. We invite you to check out our career page @ freenome.com/job-openings/ for additional company information. • Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. • Applicants have rights under Federal Employment Laws. • Family & Medical Leave Act (FMLA) • Equal Employment Opportunity (EEO) • Employee Polygraph Protection Act (EPPA)
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