swordhealth - Head of Product, Predict
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Requirements
• 8+ years of leadership experience across product, strategy, operations, or general management in fast-paced, high-growth environments. • Proven end-to-end ownership: driving outcomes from strategy through execution, leading cross-functional teams, and delivering measurable business impact. • Strong financial and operational acumen: forecasting, budgeting, KPI design, and performance management. • Highly analytical and data-driven: able to translate insights from dashboards and BI tools into clear priorities and actions. • Experience building and scaling teams: strong people leadership with a high bar for talent and culture. • Exceptional communication and stakeholder influence: able to align executives and drive decisions without direct authority. • Comfort operating in ambiguity: creates clarity, structure, and momentum in complex environments. • Experience delivering complex products or programs: working across enterprise clients, external partners, and data integrations. • Experience with AI-first platforms: including agents, orchestration systems, recommendations, and human-in-the-loop workflows. • Experience in healthcare ecosystems: including benefits, payers, care navigation, or cost-containment / utilization management. • ## What we would love to see: • Familiarity with healthcare data flows: claims, prior auth, and Rx data, with experience driving enterprise adoption of data integrations. • Strong intuition for member trust and experience design: especially in sensitive moments such as exclusions, escalations, poor outcomes, and re-engagement. • Proven ability to build growth engines: combining personalization, trigger-based outreach, and multi-channel lifecycle strategies. • Track record of building 0→1 initiatives and scaling them into durable operating models. • Entrepreneurial, owner mindset: takes accountability for outcomes, carries the number, and drives things to completion. • ## To ensure you feel good solving a big Human problem, we offer: • A stimulating, fast-paced environment with lots of room for creativity. • A bright future at a promising high-tech startup company. • Career development and growth, with a competitive salary
Responsibilities
• Note: This is a US based role with preferable background / knowledge of US healthcare. • Own Predict end-to-end as a business: define strategy, roadmap, execution, and outcomes, making it a core driver of Sword’s AI Care Platform and cost-trend reduction. • Run Predict’s operating system: set goals and KPIs, lead planning cycles, and establish a strong execution cadence (weekly, monthly, quarterly). • Drive Predict’s P&L: own budget, forecasting, resourcing, and ROI trade-offs to maximize member and client impact. • Build and scale the department: lead two pods and ensure clear accountability, speed, and quality of delivery. • Expand data access at scale: unlock and operationalize claims, prior auth, Rx, and real-time feeds through partnerships with Payor, ExO, HECI, Sales, Legal, Security, and Data. • Advance Predict’s intelligence layer: steer AI/ML, data engineering, and product to improve model accuracy, real-time triggers, and targeting across cost drivers. • Drive engagement with Growth: optimize multi-channel journeys and experimentation to improve conversion and downstream outcomes. • Lead cross-functionally: align Product, Clinical, Ops, Growth, CS, and Commercial to embed Predict into platform strategy and client delivery. • Act as a visible leader: communicate clearly, unblock teams quickly, and make high-quality decisions with strong accountability.
Benefits
• Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family • Eligibility: Full-time employees regularly working 25+ hours per week • Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided. • SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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