Multibank Group - Head of OTC Sales

• OTC Sales Strategy & Revenue Growth • Develop and execute the OTC sales strategy to drive revenue growth, transaction volume, and client acquisition across crypto markets. • Build, manage, and expand relationships with: • High-net-worth individuals (HNWIs) • Institutional crypto investors • Crypto funds and trading firms • Corporate crypto clients • Liquidity providers and strategic partners • Lead the OTC desk in generating and converting inbound and outbound business opportunities into executed crypto trades. • Drive consistent growth in OTC transaction flow, wallet share, and repeat client activity. • Oversee pricing strategies, spreads, markups, and transaction profitability while ensuring competitiveness and efficiency. • Collaborate with marketing and business development teams to support referral partnerships, KOL channels, institutional onboarding, and strategic growth initiatives. • Identify new market opportunities, products, and client segments to expand the OTC crypto business. • Client Relationship Management • Act as a senior relationship lead for strategic and high-value crypto clients. • Ensure exceptional client service standards throughout the full transaction lifecycle. • Maintain regular engagement with clients through market updates, liquidity discussions, pricing opportunities, and tailored trading solutions. • Handle complex client escalations and ensure timely resolution of issues. • Represent the company at crypto conferences, networking events, and industry meetings. • Leadership & Team Management • Build, mentor, and manage the OTC sales team, including setting KPIs, revenue targets, and performance standards. • Establish scalable sales processes, onboarding frameworks, and client engagement standards. • Foster a high-performance culture focused on accountability, client trust, collaboration, and commercial results. • Work closely with senior leadership to provide reporting on revenue, desk performance, client activity, and growth initiatives. • Trading Operations & Coordination • Coordinate closely with treasury, liquidity, trading, and operations teams to ensure efficient execution and settlement of crypto transactions. • Monitor OTC transaction flow, liquidity availability, exposure, and operational efficiency. • Support the development and improvement of OTC workflows, CRM systems, reporting tools, and operational controls. • Ensure accurate recordkeeping, transaction documentation, wallet verification, and reconciliation procedures are maintained. • Oversee large block trades, crypto conversions, and settlement coordination across multiple digital assets and counterparties. • Compliance & Risk Management • Ensure all OTC activities are conducted in line with internal compliance policies, AML/CFT procedures, sanctions screening requirements, and client onboarding standards. • Partner closely with Compliance, Legal, and Operations teams to maintain strong operational controls and transaction monitoring processes. • Promote a strong culture of compliance, ethical conduct, and risk awareness across the OTC function. • Escalate suspicious activity, operational risks, or compliance concerns promptly and appropriately. • Ensure client communications and sales practices align with company standards and applicable digital asset industry requirements.