• Working knowledge of Web3 and public blockchain ecosystems, including basic concepts such as nodes, chain synchronization, wallets, and on-chain transactions.
• Familiarity with RPC usage and common troubleshooting approaches.
• Experience operating or administering Telegram and Discord communities or support channels.
• Proficiency in at least one mainstream programming language, such as Python, Java, or JavaScript, with the ability to build software independently.
• Ability to develop and maintain Telegram Bots and Telegram Mini Apps, and to debug, test, and troubleshoot them.
• Strong logical thinking and problem-solving skills; able to quickly understand user issues, organize evidence, and drive follow-up.
• Responsive, efficient, and dependable, including when urgent issues require timely coordination across teams.
• Fast learner with clear communication and effective collaboration skills.
• Availability to work five days per week.
• Experience with Web3 projects, developer communities, technical support, or node operations.
• Experience with blockchain explorers, node providers, or RPC debugging tools.
• Experience building scripts, automation tools, or AI-powered support workflows.
• Professional English communication skills and availability to provide some coverage outside China Standard Time, especially for collaboration with Europe or the Americas.