Vonage - Number Operations Analyst - UK
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Requirements
• High attention to detail, particularly in data and document handling • Strong analytical and problem-solving skills • Self-motivated with excellent time management and ability to manage competing priorities • Comfortable working independently and managing operational queues • Confident communicator across cross-functional teams • There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. • There’s no perfect candidate. • To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Responsibilities
• Provisioning: Manage end-to-end number provisioning, including complex KYC/identity verification for restricted markets. Process and validate customer orders across all Vonage application businesses, ensuring successful service enablement through testing. • Line Number Porting (LNP): Execute number porting projects for customers and internally, navigating specific porting complexities and validation rules. Handle port out processing and escalations in adherence to regulatory lead times. • Inventory Management: In addition to number inventory status maintenance, perform regular cleansing projects of the inventory to increase accuracy, integrity and reduce costs. • Regulatory Compliance: With engagement from our regulatory teams, you will support audits from regional bodies and help measure and adapt existing and future service offerings to remain compliant. • Migrations: When required, scope, analyse and submit back office migration or LNP tasks to consolidate, diversify, improve quality or generate cost savings. • Troubleshooting: Help solve customer number reachability issues, incorrect spam tagging, debugging SIP signaling or CLID display problems etc, when needed. • Optimisation and Automation: Collaborate with internal team members to further streamline, enhance and automate operational tasks. • Industry Experience: Proven background in Telecoms or CCaaS, specifically handling number provisioning and/or LNP. • Technical Awareness: Familiarity with SIP, VoIP, and legacy PSTN nuances. • Tooling: Advanced Excel skills (large datasets), experience with ticketing/CRM systems (e.g. Jira, Zendesk, Salesforce), and familiarity with data tools such as SQL, Snowflake, or Kibana.
Benefits
• Numbering resources are foundational to our products, customer experience, and regulatory compliance. With licences to operate across multiple countries and partnerships with global carriers, we ensure the right numbers are available in the right locations at the right time — and efficiently managed throughout their lifecycle. • This role consists of managing the number inventory and associated operations (number provisioning and testing, regulatory compliance, Know Your Customer (KYC) processing, all porting aspects, migrations, troubleshooting, optimisation and automation).
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