Eve - Director of Community & Customer Marketing

• Launch Customer Advisory Board and Product Design Board with clear charters, selection criteria, and engagement models • Support the execution of  exclusive customer experiences—masterminds, executive trips (think Sedona, Aspen, Sonoma), and VIP tentpole event access • Create memorable moments that make our largest customers feel valued and connected to Eve's mission • Design an annual customer experience calendar that integrates all touchpoints • Build Community That Drives Revenue • Develop and launch Eve's customer community strategy from the ground up • Select and implement the right community platform (build vs. buy) • Design content pillars, engagement models, and moderation approaches that drive participation • Create a customer-led growth engine where customers become advocates, sellers, and referral partners • Identify and execute cross-sell and upsell opportunities through strategic customer engagement programs • Partner with Customer Success and Sales to accelerate expansion revenue through community-driven product education and adoption • Turn Customers Into Champions • Design and launch a formal customer advocate program with clear incentives • Recruit customers for case studies, webinars, testimonials, and peer reference calls • Funnel customers into our referral partner network that generate qualified pipeline • Track and optimize advocacy metrics that tie to revenue impact • 7+ years in customer marketing, community building, or strategic customer engagement roles at B2B SaaS companies • 7+ years • Proven track record building 0→1 programs—you've launched advisory boards, communities, or customer experience programs from scratch • Proven track record • Enterprise customer experience DNA—you understand how to create white-glove moments for strategic accounts without losing scalability • Revenue orientation—you know how to tie customer marketing to pipeline, expansion, and retention metrics • Revenue orientation • Cross-functional leadership—you can influence without authority and build strong partnerships with CS, Product, Sales, and Marketing • Cross-functional leadership • Strategic thinking with execution excellence—you can architect the vision and roll up your sleeves to make it happen • Strategic thinking with execution excellence • Strong written and verbal communication—you can craft compelling narratives and present to executive audiences#LI-CG1 • Strong written and verbal communication