helmguard - Enterprise Solutions Lead

• Own strategic accounts: adoption, expansion, renewal, the whole thing • Run weekly working sessions with senior stakeholders; drive the agenda, close the loop • Configure the platform to fit each customer's reality • Manage the async cadence: emails, follow-ups, status updates, internal escalations • Translate customer needs into prioritized product feedback that actually changes the roadmap • Hold your own in procurement, security review, and contract conversations • By month three, you'll be shipping small customer-facing fixes and configurations yourself with Claude Code. You don't need to write production code today. Modern enterprise solutions work increasingly looks like this — we'll teach you the workflow. • YOU PROBABLY HAVE • Real commercial instinct: you've sold, negotiated, or owned customer outcomes in a way you can point to • 2–5 years of experience doing something hard and impressive • Comfort being the single point of accountability when something is on fire • Sales engineering or similar at a B2B SaaS company • Customer success / account leadership at an enterprise SaaS company, ideally with technical depth • Experience at a Series A/B enterprise startup (GRC, cyber or legal tech in particular) • Background in risk, compliance, or financial services • CULTURE AND VALUES • We value a diversity of perspectives and experiences. We also hold a small set of core beliefs that reflect how we operate, and share them transparently with candidates so the fit is clear from the outset. • Put Customers First. Our customers buy outcomes from us, not features. We judge every decision by whether it delivers on that promise. • Take Ownership. Founding-stage means problems don't come pre-scoped. You see something that needs doing, scope it, ship it, own the outcome. We expect this from everyone, and provide you the backing to execute on it.