Assembled - Software Engineer

New York City, New York, United States$135k - $280k+ Equity3mo ago

In Office Senior NA Cloud Computing Artificial Intelligence Software Engineer Reporting Go AWS Kubernetes Redis

Requirements

• Some projects owned by the Platform org • Scalable application infrastructure: We’re continuing to evolve the systems that run our products reliably and efficiently at enterprise scale, from container orchestration and observability to security and cost efficiency. • Integrations platform: We’re building the platform and connectors that ingest data from the systems our customers rely on most, including CRMs, ticketing systems, knowledge bases, communication platforms, and AI model providers. • Modern data foundations: We’re building the systems that transform raw product and integration data into reliable, queryable, derived datasets that power metrics, reporting, analytics, and other product experiences. • Real-time and analytical systems: Many of our products depend on both low-latency operational paths and heavier analytical workflows. We’re investing in systems that can support both without duplicating logic or creating inconsistent definitions. • You may be a good fit if you: • Have 5+ years of engineering experience involving backend, platform, or infrastructure systems • Are excited by the idea of working on foundational problems that cut across infrastructure, data platforms, and integrations • Thrive in ambiguous environments and enjoy figuring out the right abstractions, system boundaries, and tradeoffs • Care deeply about reliability, maintainability, performance, and building systems that empower other engineers • Enjoy collaborating cross-functionally and understand how platform work can unlock product and business impact • Have familiarity with one or more parts of our stack: • Cloud provider: AWS • Container orchestration: Kubernetes + Karpenter • Datastores: Postgres + PgBouncer, Snowflake, Redis • Languages: Go and Python

Benefits

• $135K – $280K • The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. • Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.