Brillio - Associate Manager, Business Process- R01557241
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Requirements
• Collaboration - SharePoint, VMWare Hybrid Cloud, Linux, O365 Administration, Data Center Management, Release Management, MS Dynamics Life Cycle Services (LCS), CITRIX, SCOM/SCCM, Server Administration, Asset Lifecycle Management, Disaster Recovery, Unix, Jboss, Service Desk • Systems Engineering: Engineer, Systems & Storage • Supervise the order management team and ensure accurate entry and processing of sales orders in SAP. • Oversee Contract Lifecycle Management (CLM) and pricing uploads within SAP. • Ensure maintenance of field contracts, sample orders, and return processing for retailers. • Monitor order status, resolve discrepancies, and handle customer complaints related to order fulfillment. • Audit digital catalogs and ensure data accuracy across SAP-integrated systems. • Lead digital product launches and coordinate release schedules. • Collaborate with internal teams (Sales, Finance, Logistics, Customer Service) to resolve order-related issues. • Establish and monitor operational metrics (e.g., order accuracy, cycle time, fulfillment rate). • Evaluate system performance and recommend updates or automation improvements in SAP. • Maintain documentation for all order management processes, including SOPs and reporting templates. ________________________________________ Qualifications: • Bachelor’s degree in Business Administration, Supply Chain, Finance, or related field. • Minimum 5 years of experience in Order Management or Operations, with at least 2 years in a supervisory role. • Hands-on experience with SAP Order Management modules (SD, MM, CLM). • Strong understanding of pricing, contracts, and digital catalog management in SAP. • Proficiency in MS Office, especially Excel. • Excellent communication, leadership, and problem-solving skills. • Ability to work independently in a fast-paced, dynamic environment. ________________________________________ Preferred Skills: • Certifications such as APICS, PMP, CPIM, or ITIL. • Experience with Sterling OMS, Oracle, or other ERP systems is a plus. • Familiarity with Six Sigma or other process improvement methodologies.
Responsibilities
• Oversee and manage business processes within the organization to ensure efficiency and effectiveness in operations. • Collaborate with cross-functional teams to identify process improvements and implement changes that enhance productivity. • Monitor performance metrics related to key business processes, analyze data for trends or issues, and report findings to senior management. • Develop and maintain comprehensive documentation of current and future state workflows, ensuring they align with organizational goals and objectives. • Facilitate communication between departments by organizing regular meetings, workshops, or training sessions focused on process optimization strategies. • Provide guidance to team members regarding best practices for executing their roles within the business processes framework established by senior management. • Act as a liaison with external stakeholders when necessary, ensuring that contractual obligations and service level agreements are met through effective coordination of activities across departments.
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