ElevenLabs - Customer Support Specialist
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Requirements
• We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you: • Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. • Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. • Are analytical, efficient, and strive on solving complex challenges with a first principles mindset. • Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations. • Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. • 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company • Experience working in a start-up with international teams in a remote setting • Experience troubleshooting technical issues related to APIs or browser errors • A detail-oriented mindset with a focus on delivering high-quality work • Autonomous and execution-focused mindset • General interest in AI and technology (you will get extra points if you are already an ElevenLabs user!)
Responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. • This is a contracting role that is fully remote.
Benefits
• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Innovative culture: • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Growth paths: • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Learning & development • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Annual company offsite: • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. • Co-working • This is a contracting role that is fully remote. • At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products. • We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world’s biggest names (see customer stories). We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others). • We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you! • High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. • High-velocity innovation: • A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!) • A truly global team: • Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings. • Remote first: • Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most. • Continuous growth
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