ElevenLabs - Technical Customer Support Specialist
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Requirements
• 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience • Native or near-native Mandarin proficiency, with strong written and spoken English • Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself • Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript • A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside • Experience working autonomously in a fast-moving, international, remote team • Passionate about AI and the problems it can solve — you follow the space closely and have opinions about it • Analytically sharp with a first-principles approach to debugging and problem-solving • A strong communicator who can translate technical complexity into clear, actionable responses — in both English and Mandarin • Self-directed: you don't wait to be told what to do, and you hold yourself to a high standard • Energised by a startup environment where things move fast and you can have real impact
Responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. • Technical Customer Support Specialist - Mandarin (Contract, Remote) • Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up — moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. • A key part of this role is supporting our growing Mandarin-speaking enterprise customer base, so native or near-native Mandarin proficiency is required. • Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved • Provide high-quality technical support in both English and Mandarin • Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations • Identify patterns across support tickets and surface product gaps to engineering and product teams • Build and maintain documentation that actually helps — clear, accurate, and kept up to date • Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs
Benefits
• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Innovative culture: • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Growth paths: • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Learning & development • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Annual company offsite: • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. • Co-working • Technical Customer Support Specialist - Mandarin (Contract, Remote) • Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up — moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. • High-velocity innovation: lean teams, rapid experimentation, minimal bureaucracy • A truly global team across 30+ countries, with hubs in New York, London, and Warsaw • Remote-first with async workflows built for focus and impact • The chance to work at the frontier of audio AI and shape how the world uses it
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